FAQ
Frequently Asked Questions
- Can Multiple Users Receive Email Notifications for Reputation Monitoring?
- How can I switch the domain type from parked to sending, or vice versa?
- I Was Invited to EasyDMARC, But I Can't See Any Domains in My Account, how can I access the domains and features?
- The Role of ARC (Authenticated Received Chain) in Email Forwarding
- What is a "Detected Source" found in the EasySPF?
- How are we charged for parked domains?
- Why Reverse DNS (PTR Records) Matter for Email Deliverability?
- Spam Filter Problems: How DMARC, SPF, and DKIM Could Be Impacting Your Emails
- What does this mean: "Your DMARC record is missing the email address provided by our system in the "rua" tag! To access the full benefits of our platform, please sign up and follow the steps"?
- Does Choosing 'Informational' in Alert Management Include Email Notifications?
- How To Rename My Organisation
- Can I Access the History of the Reports on the Free Tier?
- How to Check if Your Domain or IP is Blacklisted and What Steps to Take
- How to Achieve DMARC Compliance for Email Sources Using Third-Party Senders (e.g., SendGrid, Mailgun) ?
- How Can Spoofing Emails Pass DMARC with a ‘Reject’ Policy in Place?
- Common Reasons Why You Suddenly Can't Send Emails
- Where can I find my open/closed tickets ?
DMARC
- What is DMARC?
- How does TTL work?
- I created a DMARC record, but I am still getting an error.
- DMARC and Outbound Email Security
- How to Stop Receiving DMARC Reports in Your Inbox
- The ri= (Reporting Interval) tag of DMARC Record is set to 3600 sec (1 Hour), but the aggregated reports are sent only 24 hours. Why?
- DMARC is valid but I am seeing the warning, “Your DMARC record is set to None (p=none) or Quarantine (p=quarantine) policy, which will not protect against email spoofing and phishing".
- Resolving the Issue of Duplicate DMARC Records for Your Domain
- How does DMARC work?
- DMARC Records: Should You Add One for Each Subdomain or Just the Root Domain?
- How to Update Your DMARC Policy: A Step-by-Step Guide
- How do I implement DMARC for my domain?
- How Can I Change My DMARC Policy If the Record Is a CNAME obtained from EasyDMARC?
- How do I know whether I'm ready to switch to p=reject?
- Setting up Managed DMARC from scratch
- How to Stop Managing a Domain in Managed DMARC
- Setting Up DMARC Directly from Your DNS Host
- I Published a DMARC Record with EasyDMARC’s RUA and RUF Addresses, But Haven’t Received Any DMARC Reports. Why?
- Understanding "Sampled_Out" in DMARC Aggregate Reports
Pricing
- How to Access Your Bills and Invoices
- How does EasyDMARC pricing work?
- What happens to any remaining credit from my previous plan when I upgrade?
- What should I do if I need extra domains?
- Will my annual plan automatically renew?
- How is email volume calculated?
- Are taxes included in the pricing?
- What happens if my monthly email volume exceeds my plan quota?
DKIM
- What is a DKIM selector?
- Understanding Why EasyDMARC Doesn't Automatically Detect DKIM Records
- What is DKIM?
- Resolving DKIM Failures: A Comprehensive Troubleshooting Guide
- How do I implement DKIM for my domain?
- Steps to configure DKIM for my domain
- What is the recommended key size for DKIM?
- How to split a DKIM record?
- Can I have multiple DKIM records for a single domain?
- How does DKIM work?
- Are there any limitations to DKIM?
Support SLAs
BIMI
- What is VMC?
- What are the SVG requirements for BIMI?
- How can I convert my logo to BIMI-compatible SVG format?
- How do I implement BIMI for my brand?
- How does BIMI work?
- Why is BIMI important?
- What is BIMI?
- Does BIMI include subdomains?
- VMC vs. CMC: Which BIMI Certificate is Right for Your Business?
- Which Mailbox Providers and Email Clients Support BIMI?
- VMC Certificates Explained: What They Are, How to Get One
SPF
- What is SPF?
- SPF SoftFail vs. HardFail
- How do I implement SPF for my domain?
- SPF Alignment for Auto-Generated Emails: OOO, Notifications, and Other Automated Messages
- What does "Too many DNS lookups'" mean?
- Troubleshooting SPF Validation Issues: Microsoft and Some Other ESPs Recognizing EasySPF Setup
- How does SPF work?
- Understanding SPF Alignment and Capability for different ESPs
- Can I have multiple SPF records for a single domain?
- Are there any limitations to SPF?
- Why Does My SPF Record Say 'Non-Capable' When Using EasySPF?
- I've updated an IP address or Host in my SPF Record, but the result is still failing from the DMARC Aggregate report dashboard.
- Resolving the Issue of Duplicate SPF Records for Your Domain
- How do you handle SPF flattening? Do we need to give you access to our DNS settings of the domain for that?
- Why am I seeing the error 'Invalid SPF domain: "_spf.yourdomain_com._d.easydmarc.pro". Make sure the domain has a valid "SPF" record after activating EasySPF?
- The SPF Authentication is Passing, But the SPF Rate is 0%. What’s the Reason?
- Does SPF protect the domain found in the visible "From:" or 5322.From address field?
- How to Stop Managing a Domain in EasySPF
Relationship, SPF,DKIM,DMARC
- DMARC needs either SPF or DKIM to pass authentication.
- What occurs to emails in the forwarded section that experience a DMARC failure?
- How to achieve DMARC alignment with ESPs?
- Why is DMARC alignment important?
- What is the relationship between SPF, DKIM, and DMARC?
- What is DMARC alignment, and how did it improve SPF and DKIM protocols?
Accounts, Domains
- My volume has exceeded, and my dashboard is locked. What should I do next?
- How to Terminate an account
- Security & SSO
- How to set 2FA/MFA
- I want to change my password
- How to Remove a Domain from EasyDMARC
- I want to change my email address
- Is there a possibility of extending the trial period?
Reports
- How do I access DMARC aggregate reports on EasyDMARC?
- Uploading XML reports manually to EasyDMARC
- Why DMARC failure (forensic) reports are not supported by major ISPs such as Google, Microsoft, Yahoo, etc.?
- Can DMARC Aggregate Reports Show Email Details Like From Address and Subject?
- DMARC Compliant vs Non-Compliant vs Threat/Unknown vs Forwarded tabs - What do they represent?
- I'm already receiving DMARC XML reports in my own email address. Why should I use EasyDMARC?
- What are the different types of DMARC reports?
- Why are DMARC aggregate reports important?