FAQs
Find quick answers to common questions about EasyDMARC modules, configuration, troubleshooting, billing, and account access.
- Audit Logs: What’s Included and Key Details
- Why Does the Email Volume in EasyDMARC Differ From the Number of Emails I Sent?
- Can a Parked Domain in EasyDMARC Still Receive Emails?
- Why do I see multiple entries in the DKIM Authentication results column of Aggregate reports?
- Why Does the SPF Status (Gear Icon) Show “Not Configured” for a Sending Source in EasySPF After Configuration?
- Steps to Take in EasyDMARC When the SSO SAML Certificate Expires in Azure
- System and Organization Controls Report(SOC)
- I did the inbox placement/deliverability test before registering an account, and I can't see the full report of inbox placements anywhere
- What happens when your trial ends?
- Understanding Monthly Volume Limits and Aggregate Data Resets
- Google Calendar Replies Failing DMARC Authentication and Being Rejected: Causes and Fixes:
- How to locate the audit logs within EasyDMARC account?
- Does an IP blacklist affect DMARC compliance?
- How are we charged for parked domains?
- What do the 3 CNAME records of Managed MTA-STS stand for?
- Configuring Microsoft 365 to accept inbound emails only from Mimecast IP addresses: Microsoft 365 Mail Lockdown
- How can I switch the domain type from parked to sending, or vice versa?
- Can I Keep My Existing DKIM Records in DNS After Enabling Managed DKIM?
- What does the "Pending Failure Reports " mean in the Failure Reports page ?
- How Do Wildcard CNAME Records Work and Do They Affect SPF or DKIM Records?
- How to Set Up EasyDMARC's Managed DMARC If You Already Have a _dmarc CNAME Record?
- What Happens After Exceeding the Quota (Email Volume Limit)? Are Email Reports Still Received?
- EasySPF Activated, but Policy Changes Aren’t Taking Effect
- How to split large SPF records?
- How Is the Domain Score of Domain Scanner Calculated?
- How to Audit Your Domain's SPF and DKIM Alignment Using DMARC Aggregate Reports?
- Should I add subdomains to the dashboard separately?
- Step-by-Step: Investigating a Spoofed Email from Header Inspection to DMARC Result
- Outlook's New Email Authentication Requirements for High-Volume Senders Effective May 2025
- When are monthly reports generated and sent?
- Accessing the Original Message Headers in Different Inbox Providers
- Where Can I Find SPF and DKIM Setup Instructions For a Specific Source?
- Can Multiple Users Receive Email Notifications for Reputation Monitoring?
- Is There an Option to Change the DMARC Policy from Managed DMARC for All Domains?
- Is it possible to receive aggregate reports in my personal Gmail account?
- Why Reverse DNS (PTR Records) Matter for Email Deliverability?
- What is a "Detected Source" found in the EasySPF?
- The Role of ARC (Authenticated Received Chain) in Email Forwarding
- I Was Invited to EasyDMARC, But I Can't See Any Domains in My Account, how can I access the domains and features?
- Spam Filter Problems: How DMARC, SPF, and DKIM Could Be Impacting Your Emails
- What does this mean: "Your DMARC record is missing the email address provided by our system in the "rua" tag! To access the full benefits of our platform, please sign up and follow the steps"?
- Does Choosing 'Informational' in Alert Management Include Email Notifications?
- How To Rename My Organisation?
- Can I Access the History of the Reports on the Free Tier?
- How to Check if Your Domain or IP is Blacklisted and What Steps to Take?
- How to Achieve DMARC Compliance for Email Sources Using Third-Party Senders (e.g., SendGrid, Mailgun) ?
- How Can Spoofing Emails Pass DMARC with a ‘Reject’ Policy in Place?
- Common Reasons Why You Suddenly Can't Send Emails
- Where can I find my open/closed tickets ?
- How long does it take to set up EasyDMARC for my domain?
- How do I get started with EasyDMARC after registering?
- How can I add and verify a domain?
- Can I have multiple EasyDMARC Subscriptions under one Organization (Account)?
- Can I be invited to multiple Organizations (accounts) and easily switch between them?
- What is the difference between Sending, Sending Inactive and Parked domains?
- Dedicated vs Shared IPs: When & Why It Matters
DMARC
- CNAME-Type DMARC Record: Is It Safe to Use?
- What is DMARC?
- How does TTL work?
- I created a DMARC record, but I am still getting an error.
- DMARC and Outbound Email Security
- How to Stop Receiving DMARC Reports in Your Inbox?
- The ri= (Reporting Interval) tag of DMARC Record is set to 3600 sec (1 Hour), but the aggregated reports are sent only 24 hours. Why?
- DMARC is valid but I am seeing the warning, “Your DMARC record is set to None (p=none) or Quarantine (p=quarantine) policy, which will not protect against email spoofing and phishing".
- Resolving the Issue of Duplicate DMARC Records for Your Domain
- DMARC Records: Should You Add One for Each Subdomain or Just the Root Domain?
- How does DMARC work?
- How to Update Your DMARC Policy: A Step-by-Step Guide
- How do I implement DMARC for my domain?
- How Can I Change My DMARC Policy If the Record Is a CNAME obtained from EasyDMARC?
- How do I know whether I'm ready to switch to p=reject?
- Setting up Managed DMARC from scratch
- How to Stop Managing a Domain in Managed DMARC?
- Setting Up DMARC Directly from Your DNS Host
- I Published a DMARC Record with EasyDMARC’s RUA and RUF Addresses, But Haven’t Received Any DMARC Reports. Why?
- Understanding "Sampled_Out" in DMARC Aggregate Reports
Pricing
- How does EasyDMARC pricing work?
- How to Access Your Bills and Invoices
- What happens to any remaining credit from my previous plan when I upgrade?
- What should I do if I need extra domains?
- Will my annual plan automatically renew?
- How is email volume calculated?
- Are taxes included in the pricing?
- What happens if my monthly email volume exceeds my plan quota?
DKIM
- How do external servers know I am using Managed DKIM, and how do they query my records once it's activated?
- Understanding Why EasyDMARC Doesn't Automatically Detect DKIM Records
- How to Activate Managed DKIM When Your DNS Provider Doesn’t Allow Underscores in NS Records
- What is a DKIM selector?
- Resolving DKIM Failures: A Comprehensive Troubleshooting Guide
- What is DKIM?
- Steps to configure DKIM for my domain
- How do I implement DKIM for my domain?
- How to split a DKIM record?
- What is the recommended key size for DKIM?
- Can I have multiple DKIM records for a single domain?
- How does DKIM work?
- Are there any limitations to DKIM?
Support SLAs
BIMI
- What is VMC?
- What are the SVG requirements for BIMI?
- How can I convert my logo to BIMI-compatible SVG format?
- What are the requirements for implementing BIMI for my brand?
- How does BIMI work?
- Why is BIMI important?
- What is BIMI?
- Does BIMI include subdomains?
- VMC vs. CMC: Which BIMI Certificate is Right for Your Business?
- Which Mailbox Providers and Email Clients Support BIMI?
- VMC Certificates Explained: What They Are, How to Get One
SPF
- How and where can I check for syntax errors in my new SPF record before publishing it?
- How EasySPF Automatically Updates the SPF Record
- How to Safelist an IP Address Shown as a Non-Compliant Sending Source
- How to Troubleshoot SPF-Related Bounce-Backs
- What is SPF?
- SPF SoftFail vs. HardFail
- How do I implement SPF for my domain?
- SPF Alignment for Auto-Generated Emails: OOO, Notifications, and Other Automated Messages
- What does "Too many DNS lookups'" mean?
- Troubleshooting SPF Validation Issues: Microsoft and Some Other ESPs Recognizing EasySPF Setup
- How does SPF work?
- Understanding SPF Alignment and Capability for different ESPs
- Can I have multiple SPF records for a single domain?
- Why Does My SPF Record Say 'Non-Capable' When Using EasySPF?
- Are there any limitations to SPF?
- Resolving the Issue of Duplicate SPF Records for Your Domain
- I've updated an IP address or Host in my SPF Record, but the result is still failing from the DMARC Aggregate report dashboard.
- Why am I seeing the error 'Invalid SPF domain: "_spf.yourdomain_com._d.easydmarc.pro". Make sure the domain has a valid "SPF" record after activating EasySPF?
- How do you handle SPF flattening? Do we need to give you access to our DNS settings of the domain for that?
- The SPF Authentication is Passing, But the SPF Rate is 0%. What’s the Reason?
- Does SPF protect the domain found in the visible "From:" or 5322.From address field?
- How to Stop Managing a Domain in EasySPF
Relationship, SPF,DKIM,DMARC
- What occurs to emails in the forwarded section that experience a DMARC failure?
- DMARC needs either SPF or DKIM to pass authentication.
- How to achieve DMARC alignment with ESPs?
- Why is DMARC alignment important?
- What is the relationship between SPF, DKIM, and DMARC?
- What is DMARC alignment, and how did it improve SPF and DKIM protocols?
Accounts, Domains
- How to reset or remove MFA / 2FA / Two-Factor Authentication?
- How can I see the date a domain was added to EasyDMARC (create date)?
- How to Terminate an account
- How to Offboard a Domain in EasyDMARC
- I want to add a domain, but the system says "Domain is already verified and secured"
- How can I add a domain to EasyDMARC?
- Is there a limit to the number of users I can invite to EasySender/EasyDMARC?
- My volume has exceeded, and my dashboard is locked. What should I do next?
- Security & SSO
- How to set 2FA/MFA
- How to Remove a Domain from EasyDMARC
- I want to change my password
- How to change the account's email address?
- Is there a possibility of extending the trial period?
Reports
- EasyDMARC Report Storage & Data Residency
- How to find the TLS-RPT Address for EasyDMARC?
- I have a DMARC record, but EasyDMARC reporting shows inactive
- Uploading XML reports manually to EasyDMARC
- How do I access DMARC aggregate reports on EasyDMARC?
- Why are DMARC failure (forensic) reports not supported by major ISPs such as Google, Microsoft, Yahoo, etc.?
- Can DMARC Aggregate Reports Show Email Details Like From Address and Subject?
- DMARC Compliant vs Non-Compliant vs Threat/Unknown vs Forwarded tabs - What do they represent?
- I'm already receiving DMARC XML reports in my own email address. Why should I use EasyDMARC?
- What are the different types of DMARC reports?
- Why are DMARC aggregate reports important?