Maintaining the integrity of your domains and their DNS records is critical for ensuring uninterrupted operations and protecting your online reputation. With our Alerts Management system, you can receive timely notifications about key domain-based changes, such as a domain being blacklisted or a DNS record failing validation. This guide walks you through setting up alerts and leveraging the dashboard for efficient monitoring.
Navigate to the Alerts Management section in your dashboard, click on Create Alert in the upper-right corner to begin.
Our alerting system supports three categories:
- DNS Records: Set alerts for specific DNS records (DMARC, SPF, DKIM…) for one or multiple domains. Receive notifications if the record fails validation or undergoes changes.
- Blacklist: Choose a domain to monitor and get notified if it is blacklisted or removed from a blacklist.
- Email Volume: The new Email Volume category tracks Compliant, Non-compliant, Threat/Unknown, and Forwarded emails, allowing better DMARC monitoring. Users can set custom thresholds for individual or grouped domains, with daily checks triggering alerts if limits are exceeded. Newly added domains are automatically monitored, helping quickly identify compliance issues and email migration challenges.
DNS Records Alerts
After selecting the DNS Records category and choosing the desired record, you have two alert options:
- Validation Failed: Receive a notification if the record fails validation, possibly due to syntax errors or other issues.
- Record Changed: Receive a notification if the record is modified, allowing you to review and assess the updates.
Blacklist Alerts
After selecting the Blacklisted category, you have two alert options:
- Blacklisted: Receive a notification for one or multiple domains to be notified if they are added to a blacklist.
- Removed from Blacklist: Receive a notification when a domain is removed from a blacklist and is no longer blacklisted.
- Select the domain or domains you want to receive alert notifications for.
- Assign a name to the alert based on your chosen criteria.
- Specify the email address(es) that you want to receive the alert notifications.
- Choose the severity level of the alert based on your criteria. The options are:
- Critical: Indicates a high-impact incident that requires immediate attention and follow-up.
- Warning: Highlights a significant issue with potential impact that should be monitored, though it may not yet be causing a problem.
- Informational: Represents a low-impact incident that is primarily for awareness and does not currently cause a problem.
Email Volume Alerts
After selecting the Email Volume category, you can choose Total, Compliant, Non-compliant, Threat/Unknown, or Forwarded emails.
- Domains: Select the domain(s) or a domain group for which you want the alert to be triggered.
- Period: Specify the number of days for receiving alerts based on the selected data.
- Threshold: Specify the threshold, and alerts will be triggered when the limit is exceeded. You can choose either a number (#) or a percentage (%).
Note: When choosing “Total” email volume, you can specify only a number(#) and not a percentage(%)
For example, if your average daily email volume from the selected domain is around 200, you can set the threshold to 220. An alert will be triggered if the email volume exceeds this specified number.
When choosing email volume due to the other criteria (Compliant, Non-compliant, Threat/Unknown, or Forwarded), the system will provide you with the option to specify the threshold either as a number(#) or as a percentage(%).
We’ve already talked about the way to specify the threshold as a number. Here is the formula to calculate the needed percentage if you want to set up the threshold with a percentage(%).
Percentage = ((The amount at which alert should be triggered - Daily average) / Daily average) × 100
Example scenario: You have a domain example.net, and your daily average volume of non-compliant emails is 10. You want to set up a percentage in the threshold so the alert is triggered when your non-compliant emails exceed the count of 15.
Here is how you can calculate what percentage should be put as a threshold:
((15 - 10) / 10) x 100 = 50
So if you want the alerts to be triggered when your non-compliant emails exceed 15 while the daily average count of your non-compliant emails is 10, you need to set the threshold to 50%.
The system checks data every 24 hours and sends an alert if the threshold is exceeded, including the period and domain details.
After completing the steps above, choose a suitable alert name, add the recipient’s email address(es), and select the severity level based on your criteria.
Once the alert is successfully created, it will appear on the dashboard. From there, you can edit the alert, toggle it on or off, or delete it entirely.
You can also review the Alerts that you’re receiving from the Alerts section of the dashboard.
If you encounter any limitations, you can contact our support team by opening a ticket here.